Senior Technical Application Specialist | Eclipse

Epicor Software Corporation • Solon, OH • 3h ago

As a Technical Application Specialist, Sr, you will troubleshoot, diagnose, and resolve complex technical issues while proactively recommending process improvements. You will be responsible for delivering high-quality support through strong technical expertise, effective communication, and advanced business knowledge. We are seeking applicants with a passion for problem-solving, a proactive mindset, and the ability to mentor others while working independently. What you will be doing: Resolve escalated technical issues across client-server applications, including Microsoft SQL, web servers, payment terminals, network printers, and mobile devices, using customer-centric communication via phone, email, or chat. Stay current with software updates and changes to deliver timely, accurate solutions and ensure customer satisfaction. Conduct performance and functional tests to diagnose and resolve installation, operation, maintenance, or compatibility concerns. Identify trends and patterns in support cases to anticipate future issues and recommend strategic improvements. Develop and refine processes for issue tracking, triage, and routing to appropriate teams. Contribute to and utilize knowledge base articles and FAQs while mentoring team members to uphold high service standards. Specialize in key software areas, including third-party integrations, and collaborate with peers to enhance support strategies. What you will likely bring: 5+ years of relevant experience, including 2+ years in a specialized or industry-specific role. Bachelor's degree or equivalent experience, with a demonstrated ability to learn new technologies and industries quickly. Strong troubleshooting, technical, and problem-solving skills, with a solid understanding of system application fundamentals and business processes. Excellent verbal and written communication skills, with attention to detail and the ability to work independently. Proven ability to mentor others and maintain high standards in a fast-paced support environment. Experience in SaaS or e-Commerce environments, with high call volume support preferred.

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About Epicor At Epicor, we're truly a team. Join 5,000 talented professionals in creating a world of better business through data, AI, and cognitive ERP. We help businesses stay future-ready by connecting people, processes, and technology. From software engineers who command the latest AI technology to business development reps who help us seize new opportunities, the work we do matters. Together, Epicor employees are creating a more resilient global supply chain. We're Proactive, Proud, Partners. Whatever your career journey, we'll help you find the right path. Through our training courses, mentorship, and continuous support, you'll get everything you need to thrive. At Epicor, your success is our success. And that success really matters, because we're the essential partners for the world's most essential businesses-the hardworking companies who make, move, and sell the things the world needs. Competitive Pay & Benefits Health and Wellness: Comprehensive health and wellness benefits designed to support your overall well-being. Internal Mobility: Opportunities for mentorship, continuing education, and focused career goal setting, with 25% of positions filled internally. Career Development: Free LinkedIn Learning licenses for everyone, along with our Mentoring Program to boost your personal development. Inclusive Workplace: Collaborate with a diverse team in an inclusive, global workplace that fosters innovation and celebrates partnership. Work-Life Balance: Policies built on mutual trust and support, encouraging time off to rest, recharge, and reconnect. Global Mobility: Comprehensive support for international relocations and permanent residency processes. Equal Opportunities and A

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